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Things To Know
In most cases, Root Studios is your official school photographer. I' this is the case, you must be photographed by Root Studios in order to appear in the senior section of your schoolÕs yearbook. For more information on the history of Root Studios, click HERE. Due to your yearbook publishers deadlines, we usually need to have portraits completed before September. You will be sent an appointment notification for your school's sessions day and time. As soon as you've been notified either by mail or by phone. If you cannot make your scheduled appointment, call us at 800.433.1766, fax us at 815.433.2095, or Contact Us via email. If you do not keep your first scheduled appointment, you may not be able to choose your yearbook pose. The same is true if your schoolÕs yearbook deadline has already passed. If the deadline has passed, a yearbook pose will be chosen by Root and submitted to your Yearbook Advisor. Check with your school for deadline dates. Click HERE for locations and maps to our studios. Please click HERE to see the 'types of sittings' offered. We stand by our quality 100%. If for some reason you are not satisfied with your portraits, please call our Customer Service department immediately for a refund. Our employees are available anytime from 9:00 a.m. until 4:00 p.m., Monday through Thursday and 9:00 a.m. until 1:00 p.m. on Friday at 1-800-433-1766. The number of poses varies with each different type of session; click HERE to view a summery of each. Yes! Personalize your portraits with props like uniforms, instruments, sports gear, posters, and leather/letter jackets. Keep in mind that you are the focus of your portraits so choose your items carefully. Sometimes, less really is more. These pictures are for you so make them fun and memorable. Click HERE to view our gallery of examples. Please note that props and backgrounds vary by studio and school location. Click HERE for portrait tips. All of our photography sessions have a fee associated with them. This fee is a creation charge that is to be paid in advance to reserve your session time and create your image pages. Session fees are required no later than the time of your sitting. No portraits are included with this fee. Cash, check, Discover, Visa, or MasterCard is accepted. This fee does not apply toward your portrait order. There are three types of sessions available at our studio locations: Contemporary, Classic, and Traditional. There are two types of sessions available when having your senior portrait taken at your school: Scholastic and Classic. Click HERE to view details about all of RootÕs senior portrait session. Yes, black and white portraits are available at most locations for an additional $15. Black and White add-on sessions give a senior 4-6 poses in black and white in the same outfit used in the original session.Image Pages and Ordering Within 10 working days of your senior portrait session, your image pages will be sent to your home along with a product brochure and order form. We stand by our quality 100%. If for some reason you are not satisfied with your portraits, please call our Customer Service department immediately for a refund or to schedule a retake session. Our employees are available anytime from 9:00 a.m. until 4:00 p.m., Monday through Thursday and 9:00 a.m. until 1:00 p.m. on Friday at 1-800-433-1766.Ordering There are 3 easy ways to order. Order online through Root StudiosÕ online store and receive free shipping. Mail back the order form sent with your image pages using your reuseable envelope. Or, you can order over the phone by calling customer service at 800-433-1766. Click HERE to go to the online store. Click HERE for a printable order form and for instructions on mailing the reuseable envelope. Call our Customer Service Department at 800-433-1766. To re-order prints from your session you can access our re-order form HERE or call our Customer Service department at 800-433-1766.Back to top Your school's yearbook requires a uniform background to maintain a consistent look to your senior portrait section. Therefore, you must select a head and shoulder pose marked ÒOK for yearbookÓ. If a non-yearbook pose is selected, we will choose one that closely matches your choice, but with the appropriate background. You may notify us of your yearbook pose selection online HERE. If the yearbook deadline has passed for your school, a yearbook pose will be chosen by Root Studios and submitted to your Yearbook Advisor. Check with your school for deadline dates. We have many package options for you to choose from. You will have receive a brochure to look over with your image pages. Yes! While our packages represent the best values, you may create your own order from our ala carte section. Feel free to mix and match from both the packages and ala carte for a unique combination! No, you are allotted a certain number of poses with each package. Any additional poses that you use in a package are $20 each. See the Òpackage contentsÓ in the order form for the pose allotment. When ordering online, extra poses are totaled automatically as you enter more than the allotted number of poses in a particular package. Yes, all portraits are given basic retouching to soften facial blemishes and skin imperfections. However, image pages are not retouched. Additional Super Session Retouching is available for an additional fee. Please click HERE. We sure do. For an additional fee you can add Super Session Retouching to remove braces, soften beards, remove stray hairs, whiten teeth, remove piercings, scars, or scratches or even out suntan or strap lines. Please click HERE for more information on Super Session Retouching options. All orders should be returned with your image pages and order form within 14 days of receipt. Orders received late may not allow your pose choice to be used in the yearbook. We stand by our quality 100%. If for some reason you are not satisfied with your portrait session please call us immediately to schedule retakes of your original session at no additional charge. NOTE: Retakes at no charge require you to turn in your 1st session images. If you wish to keep your 1st session image pages there is a $15 retake fee. Bring your image pages with you on retake day. Full payment by cash, check, money order, Visa or MasterCard is required to process your order. You may place an order with a minimum of 50% down and we will hold your selection until the order is paid in full. Checks and money orders should be made payable to "Root Studios". Discover/ Visa / Mastercard users should expect debit/payment to be put through the day we receive your order, as we do with customers using personal checks. Your portrait order will be delivered approximately six to eight weeks from the final payment date. We accept Visa, Mastercard, and Discover as acceptable forms of payment when placing your order. No, there is no minimum on orders placed online through Root Studios' online store. Absolutely not, unless you have purchased the ÒSession on CDÓ. The ÒSession on CDÓ contains all images from your senior portrait session in high resolution, and comes with a copyright release so you may print your images at home or take them to be printed elsewhere. Otherwise all images from your session are protected under United States copyright laws and are the sole property of Root Studios. Any printed portraits from your session(s) must be produced by Root Studios. As long as you have supplied them with your sitting number, pose numbers, and login information, friends and family may order portraits from your session online. Your portrait order will be delivered approximately six to eight weeks from the final payment date. All retouching fees are 'per pose'. If you pay for retouching on a pose once, all portraits ordered from that pose will be retouched. Simply select the "Almost Famous Super Session Retouching" Product under the A La Carte section of the online store. There you can see the different options available. Not unless you are ordering a different pose. Once you have retouched a pose, all portraits of that pose will be retouched any time that you order. If you wish to use a different pose when re-ordering, you would have to pay for retouching on the new pose. Root Studios' Canvas Collection offers hand-crafted canvas portraits in a variety of sizes. With our framed packages you can upgrade any portrait larger than an 11x14 to canvas. Just add the desired portrait to your shopping cart and check the ÒcanvasÓ button. To see examples from our Canvas Collection, click HERE. To learn more about the upkeep and durability of our canvas portraits click HERE. You may view Root Studios' wide selection of products by clicking HERE. Images from your session are kept by Root Studios for two (2) years. If we no longer have the images that you are requesting, you may click HERE to request a copyright release from our Customer Service department. Yes, if you have not paid for black and white poses at the time of your sitting, any portrait may be made black and white for $15. To order black and white portraits, please call our Customer Service department at 800-433-1766 anytime from 9:00 a.m. until 4:00 p.m., Monday through Thursday and 9:00 a.m. until 1:00 p.m. on Friday. Please see the "Frames" section of the online store by clicking HERE. The framed packages only allow one choice of frame style. Once you've selected the frame style that you like, all portraits size 8x10 or larger in your selected package will be framed. However, when purchasing ala carte frames, you may choose one frame style for each frame purchased. For pricing and package options, you may view a copy of Root Studios' senior prices HERE. For answers to questions not covered in this FAQ page, please contact our Customer Service department at 800-433-1766 anytime from 9:00 a.m. until 4:00 p.m., Monday through Thursday and 9:00 a.m. until 1:00 p.m. on Friday. You may also email your questions to Customer Service by clicking HERE.Canvas Collection All canvas prints are treated with a High Performance UV-resistant coating that provides waterproofing and enhanced surface protection. All canvas prints are provided stretched on commercial grade wooden stretcher bars. We use archival material including canvas, coatings, inks and paints. The archival inks are rated at 70 to 100 years - so they are as good or better than a photographic print. As with any artwork, avoid display conditions with high temperatures, humidity, or direct sunlight; contact with solvents can cause inks to run. Canvas prints are coated with a high tech coating specially developed for this process, to avoid scratches and to enable hand painting in oil or acrylics to be done on top of the print. Canvas prints should NEVER be covered with glass. If the portrait becomes dusty, simply wipe with a damp soft cloth - no detergents or sprays. Canvas is a natural material that expands and contracts with heat, cold and humidity changes. If a canvas ever appears "loose", all that is required is to spray the back of the canvas lightly with plain water and let in dry. The canvas will tighten as it dries. |